Terms of Service
[Korea]
These Terms of Service (“Terms”) govern your use of the Trona service (the “Service”) operated by ZENITH MERCHANT SOLUTIONS INC. (“Company”). By creating an account or using the Service, you agree to these Terms.
1) The Company does not issue electronic money (e-money).
2) The Service does not provide a “top-up wallet” or “stored-value / deposit” service, and is not intended to hold or manage user funds as a stored balance.
3) Payments are made via bank transfer. Amounts displayed in the Service are used only to process your requested transaction and to show its status.
Chapter 1. General
Article 1 (Purpose)
These Terms set forth the rights, obligations, responsibilities, and procedures between the Company and users in connection with the use of the Service.
Article 2 (Posting, Effect, and Amendment of Terms)
- The Company posts these Terms on the Service screen or via a linked screen so that users can review them.
- These Terms become effective when you agree during sign-up and the Company accepts your application.
- The Company may amend these Terms to the extent permitted by applicable laws. If amended, the effective date and reasons for changes will be announced in advance.
- If you do not agree to the amended Terms, you may terminate your agreement and stop using the Service.
Article 3 (Relationship with Applicable Laws)
Matters not specified in these Terms are governed by applicable laws and generally accepted practices in the jurisdictions where the Service is provided.
Article 4 (Types of Services)
- Agency Service: A service whereby the Company, upon your request, acts on your behalf or assists you in performing procedures necessary to use certain services of affiliated overseas merchants/partners (“Partners”), including payment-related procedures.
- Other Services: Online information, notices, customer support, and auxiliary features provided by the Company.
* The Company does not issue e-money and does not provide card payments. Payments may be processed only via bank transfer, subject to operational policy (any changes will be announced).
Article 5 (Definitions)
- Website: The Company’s informational website that provides notices and information about the Service. The Website does not provide login or account features.
- Application: The mobile application operated by the Company for Service access.
- User / Member: A person who agrees to these Terms and enters into a service agreement with the Company.
- Account ID: The email address you register or another identifier designated by the Company to identify your account.
- Password / Credentials: Authentication methods you set (including PIN or biometric authentication where available) for account protection and verification.
- Identity Verification: Procedures to confirm your identity (e.g., email/phone/bank account verification) to ensure security and compliance.
- Partner: An overseas merchant/partner that has an arrangement with the Company, which you may use via payment or other online procedures.
Article 6 (Nature and Purpose of the Service)
The Agency Service provides online convenience by assisting you, based on your own decision, with procedures necessary to complete payments or other requests with Partners.
The Agency Service is provided on a single-transaction, one-off basis and is deemed completed immediately when the Company completes the requested agency tasks.
After the Agency Service is completed, any issues, disputes, or conflicts arising from your use of a Partner’s services must be resolved directly between you and the Partner. To the extent permitted by mandatory laws, the Company does not assume an obligation to mediate, guarantee, or take responsibility for such matters.
Chapter 2. Service Agreement
Article 7 (Formation of the Agreement)
- The service agreement is formed when you submit an application by completing the sign-up form, agree to these Terms, and the Company accepts your application.
- The agreement takes effect when the Company’s acceptance reaches you.
- For the Application, identity-related identifiers (including CI or similar) obtained during verification may be used for account identification.
- If you sign up using false information or another person’s information, you may not be legally protected and you bear responsibility for such conduct.
- Users under 19 years old are not eligible to register for an account and may not use the Service.
Article 8 (Refusal or Deferral of Acceptance)
- The Company generally accepts applications that meet verification and eligibility requirements.
- The Company may refuse or defer acceptance in the following cases:
- False information or use of another person’s identity
- Omission of required fields or inaccurate information
- Refusal to comply with reasonable identity verification requests
- Insufficient system capacity, technical issues, or security risks
- Violation of applicable laws or these Terms, or other improper applications
Article 9 (Termination of the Agreement)
9.1 Termination by User
- You may request termination at any time through the procedures provided by the Company.
- If there is an ongoing process, you may be required to complete or cancel it before terminating, subject to operational policy.
9.2 Termination by the Company
- The Company may terminate the agreement if you violate these Terms or if illegal/fraudulent activity is confirmed.
- The Company may notify you of the reasons for termination. In urgent cases involving security risks or potential harm, notice may be provided after action is taken.
Chapter 3. User Obligations & Account Security
Article 10 (Account and Credential Management)
- You must provide accurate information to the Company and promptly update it if changes occur.
- You are responsible for safeguarding your ID, password, PIN, biometric authentication, and any verification codes. You must not transfer, lend, or share them with any third party.
- If you become aware of theft or unauthorized use of your credentials, you must promptly notify the Company and follow the Company’s guidance.
- To the extent permitted by mandatory laws, the Company is not responsible for disadvantages caused by your failure to review notices and guidance.
Article 11 (Notices and Information)
The Company may provide notices via email, SMS, in-app notifications, or other means. Certain notices (e.g., transaction status, identity verification, security alerts) may be mandatory and not subject to opt-out.
Chapter 4. Service Use (Including Agency Service)
Article 12 (General Rules for Use)
- You must follow the procedures and cautions provided by the Company when using the Service.
- The Company may change all or part of the Service for operational or technical reasons, and will announce material changes.
Article 13 (Core Terms of the Agency Service)
1) The Company acts on your behalf or assists you with procedures necessary to make payments or related requests to Partners.
2) The Agency Service is performed within the scope of your request and is deemed completed as a single, one-off transaction once the Company completes the requested tasks.
3) After completion, issues such as Partner service errors, delays, disputes, refund/withdrawal conditions, or Partner policy changes are matters of the Partner’s service. To the extent permitted by mandatory laws, the Company does not guarantee or assume responsibility for such matters.
4) If a dispute arises in relation to a Partner, you must resolve it directly with the Partner, and the Company has no obligation to mediate.
Article 14 (Bank-Transfer Based Processing and Displayed Amounts)
The Service may process your requests based on bank transfer. Amounts displayed in the Service (e.g., requested amount, status amounts, guidance amounts) may be provided only for processing and status notification purposes.
* The Company does not issue e-money and does not provide a top-up wallet or stored-value/deposit service intended to hold or manage user funds as a stored balance.
Article 15 (Service Fees)
Article 16 (Prohibited Activities)
- Using another person’s personal information or payment instruments (phone number, bank account, etc.) without authorization
- Submitting false information, false requests, or repeatedly canceling in a manner that disrupts the Service
- Fraud, money laundering, illegal transactions, or activities reasonably suspected to be criminal
- Malware distribution, hacking attempts, abnormal traffic generation, or other system intrusion
- Infringing the rights or legitimate interests of the Company, Partners, or third parties
Article 17 (Restrictions on Use)
The Company may restrict your access to the Service temporarily or permanently for security, compliance, fraud prevention, or operational reasons. The Company may provide notice of the restriction where appropriate, and may provide notice after action in urgent cases.
Chapter 5. Restrictions, Termination & Disclaimers
Article 18 (No Agency or Warranty Beyond the Agency Service Scope)
The Company provides the Agency Service only within the scope of your request, and to the extent permitted by mandatory laws, does not warrant or guarantee:
- The quality, legality, safety, completeness, or suitability of Partners’ goods/services
- Partners’ policies (refund/withdrawal/suspension, etc.) and operational practices
- The formation, performance, or outcome of contracts between you and a Partner
The fact that the Company performed an Agency Service does not mean the Company guarantees a Partner to you, nor that a Partner guarantees the Company to you.
Article 19 (Linked Sites, Affiliates, and Third-Party Services)
The Company and any linked entities (including sites connected through banners, links, or affiliations) are independently operated legal entities or businesses. To the extent permitted by mandatory laws, the Company does not guarantee and is not responsible for the goods, services, transactions, contracts, or operations of such linked entities.
Article 20 (Limitation of Liability)
- Force majeure events, telecommunications disruptions, maintenance, replacement, or failures beyond the Company’s reasonable control
- Losses caused by your fault (e.g., poor credential management, false information, device/environmental issues)
- Issues or disputes arising after completion of the Agency Service within the Partner’s service domain
* This Article applies only to the extent permitted by mandatory laws.
Chapter 6. Governing Law & Miscellaneous
Article 21 (Governing Law and Jurisdiction)
These Terms and disputes related to the Service are governed by applicable laws in the jurisdictions where the Service is provided, and jurisdiction is determined in accordance with such applicable laws.
Article 22 (Customer Support)
Email: support@tronasys.com
The Company operates a customer support channel to address reasonable suggestions, complaints, and issues.
These Terms take effect on January 1, 2026.